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FAQ

Advance Glass Inc.

Boone, NC 28607
Phone: (828) 728-2900

Answers to Your Questions

Here, at Advantage Glass Inc, in Lenoir, North Carolina, we know that when it comes to car insurance and your auto repair, you may have a few questions. Should you have any, feel free to ask us using the form or see below for a few questions which will provide you with some answers.


How long does windshield installation take?

Typically, windshield installation takes up to 1 to 1 1/2 hours from start to finish. We use one of the best adhesives with the fastest curing time. It takes up to 1 hour to install the glass and 30 minutes to 1 hour of curing time, which begins as soon as your glass is set.


Will my insurance company pay for my windshield repair or replacement?

If you are insured in the state of North Carolina and carry comprehensive insurance, in many cases your insurance deductible will be waived 100% for windshield repair. A deductible may apply to a replacement depending on your policy. It is always best to check with your local insurance agent regarding your specific policy.


What if I only have liability coverage?

Since liability insurance only provides coverage for damages to another vehicle, windshield repairs and other auto glass services are not covered by your liability policy. Advantage Glass Inc., offers multiple payment options including cash, checks, Visa and MasterCard.


Will my insurance rates go up from a windshield repair or replacement?

As a general rule, the answer is no because insurance companies consider this to be a no-fault loss. Your insurance rates will not go up on your insurance policy. In North Carolina, some policies offer a limited number of claims where there is no deductible for windshield repair or replacement with comprehensive coverage. We can check with your insurance company for you in advance to verify your coverage.


How does my insurance company get billed?

Advantage Glass Inc., works with every insurance company and we have preferred contracts with all the major insurance companies. Give us a call and we will assist you in filing your claim. After your service has been completed, we will file your bill electronically to your insurance company with no hassle to you.


What about windshield repairs for chips and cracks?

Windshield repair is safe, effective and convenient and takes less than 30 minutes to complete. Our certified repair specialists can repair chips, nicks and small cracks. A quality windshield repair job will restore the structural integrity of the windshield, help prevent the damage from spreading and make blemishes less noticeable without removing and replacing the glass.


What is OEM?

OEM, or Original Equipment Manufacturer, means parts that are certified to be genuine manufacturer parts. This means the glass will be the same as what came out of your vehicle. In regards to replacing glass with another brand, that makes no difference at all; all glass that Advantage Glass Inc., uses meets federal motor vehicle safety standards and appearance. It is AS-1 certified and is guaranteed to fit correctly every time.


Do you offer a lifetime warranty?

Yes, Advantage Glass Inc., guarantees against leaks due to your glass installations if you own your vehicle.

If your questions were not answered here or if you want to make an appointment, give us a call today and one of our technicians will be happy to assist you.

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